Refund policy

Refund & Returns Policy

At Neart Activewear, customer satisfaction is our priority. We want you to feel confident with every purchase. If your order is not the right fit, please review our cancellation and returns policy below.

EU Returns & Cancellation

Under EU consumer regulations, you have a 14-day cooling-off period from the date your order is delivered. During this period, you may request a return or cancel your order.

The 14-day return period begins from the delivery date of the last item in your order.

After submitting your return request, items must be shipped back within 14 days.

Return fee: Free

Exchanges

At this time, we do not offer direct exchanges. If you would like a different size or colour, please return your original item according to our return guidelines and place a new order for your preferred item.

How to Request a Return

To request a return, please email return@neartactivewear.com with your order number and details of the item(s) you wish to return.

Once your return request has been reviewed and approved, we will provide your return label and further instructions by email.

Return Conditions

To qualify for a refund, returned items must meet the following conditions:

• Items must be returned within 14 days of delivery.
• Items must be unworn, unwashed, and in their original condition.
• Original tags must remain attached where applicable.
• Items that show signs of wear, damage, washing, or alteration will not be accepted for return.

All returned items are carefully inspected before a refund is approved. Once your return has been received and approved, we aim to process your refund within 10–15 working days.

For hygiene and safety reasons, underwear cannot be returned or refunded if the original hygienic seal or packaging has been opened or tampered with.

Socks can only be accepted for a return or refund if they are completely unworn, unopened, and remain in their original packaging with all cardboard tags completely intact.

Refund Policy

• Complete Order Returns: If you return your entire order, we will refund the full product value along with the original standard delivery charge.
• Partial Order Returns: If you keep some items from your order and return others, the original delivery charge will not be refunded.
• Faulty or Damaged Items: If your item arrives faulty or damaged, we will cover the return shipping cost and provide a full refund or suitable resolution. Please contact us at return@neartactivewear.com as soon as possible.
• Refund Processing Time: Once we receive and inspect your returned item(s), your refund will be processed within 10–15 working days. After the refund has been approved, the amount will be returned to your original payment method. Please note that your bank or payment provider may take additional time to reflect the refund in your account.

Important: All returned items must be received in their original condition to qualify for a refund.

Thank you for choosing Neart Activewear. We appreciate your understanding and cooperation with our returns process. If you have any questions, our customer support team will be happy to assist you.